Privacy Policy

Last updated: October 29, 2026

eHelp is a Windows desktop application for subscribers who schedule and publish posts to social media accounts they own or manage (Facebook Pages, Instagram professional accounts, Threads, X, YouTube and TikTok), view their own recent posts, and send live video to their channels. This policy explains what data eHelp uses, where it is kept, and how to delete it.

1. Data on your computer

Most of eHelp's data stays on the computer where it is installed:

• Connected accounts: the account ID, name and profile picture of each account you connect, and the access tokens the network gives eHelp. Tokens are encrypted with Windows' secure storage.
• Your posts: the text, photos, videos, schedule and publishing results of the posts you create in eHelp.
• Livestreams: the source and destination addresses you enter. Stream keys are encrypted with Windows' secure storage. Live video goes directly from your computer to the destinations you choose.
• Your eHelp sign-in (a session key for your eHelp account, not your password), encrypted, and a short signed licence from our server.

Posts and statistics shown under Streams are read from the networks when you view them and are not saved.

2. Data handled by the eHelp Cloud server

eHelp uses a server we run on Cloudflare for four things:

• Your eHelp account: your email address, your password stored only as a salted one-way hash (PBKDF2), and, if you turn it on, your authenticator key (encrypted) and one-way hashes of your recovery codes. For each computer or browser where you are logged in we keep a one-way hash of its session key, its kind (app or browser), the computer name the app reports, and when it was signed in and last used, so you can see and sign them out on your account page. To block password guessing we briefly keep counts of failed attempts per IP address and per email. If you use Continue with Google or Continue with Microsoft, we receive your email address, whether the provider has verified it, and an ID for your Google or Microsoft account; we keep only the email and that ID, to recognise you next time. We never receive your Google or Microsoft password, and we ask for no access to your mail, files or contacts.
• Your subscription: we keep your name, email address, which networks your subscription includes, its start and end dates, and when the app last checked in. Your access token is stored only as a one-way hash.
• Logging in to networks: when you connect an account, the network sends eHelp a one-time code. Our server exchanges that code (and later renews the token) using our developer app credentials, which never leave the server. The resulting tokens pass through the server to your computer and are not stored or logged on the server.
• Media for Instagram and Threads: these networks only accept photos and videos from a web address. eHelp uploads the file to our Cloudflare R2 storage under a random, unguessable name, the network downloads it, and eHelp deletes it right after publishing.

3. What eHelp accesses on each network

• Facebook: the Pages you choose to connect, to publish posts to them, show their recent posts with likes and comment counts, and edit or delete posts made from eHelp.
• Instagram: your professional account's basic profile, to publish photos, videos, reels and stories, add a first comment you write, invite collaborators and tag people you choose, and show your recent posts.
• Threads: your basic profile, to publish posts and show your recent posts.
• X: your basic profile, to publish posts with media and show your recent posts.
• YouTube: your channel, to upload videos you choose and show your recent uploads.
• TikTok: your basic profile and posting settings, to publish videos with the privacy and interaction settings you choose, and show your recent videos.

eHelp only publishes what you create or approve, to the accounts you select.

4. Google and YouTube

eHelp uses YouTube API Services. By connecting a YouTube channel you agree to the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy.

eHelp's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You can remove eHelp's access to your Google account at any time at myaccount.google.com/permissions.

5. What we do not do

• We do not sell or rent your data, or share it with anyone except the network you publish to and the service providers that run eHelp (Cloudflare).
• We do not use your data for advertising, profiling, or to train AI models.
• We do not read your private messages.

6. Security

• All connections to the networks and to our server use HTTPS.
• Tokens and stream keys on your computer are encrypted; access tokens on our server are stored as hashes; developer secrets on our server are encrypted.
• Each subscriber's uploads are kept separate, and upload links expire after one hour.

7. Deleting your data

See Data deletion for step-by-step instructions. In short: remove an account in eHelp to delete its token, uninstall eHelp and delete %APPDATA%\postdesk to remove everything on your computer, delete your eHelp account from your account page, and email us to delete your subscription data on our server.

8. Children

eHelp is not intended for anyone under 18.

9. Changes

We will update this page when eHelp changes how it uses data, and change the date at the top.

10. Contact

Questions or requests: support@ehellp.com