Data deletion

Last updated: October 29, 2026

You can delete the data eHelp holds about you at any time. Most of it is on your own computer, so you can delete it yourself right away.

1. Remove one connected account

In eHelp, open Accounts and click Remove next to the account. Its access token and details are deleted from your computer immediately.

2. Delete everything on your computer

• Uninstall eHelp from Windows Settings → Apps.
• Delete the folders %APPDATA%\postdesk and %APPDATA%\eHelp Live Mixer. To open them, press Windows + R, type the folder name and press Enter.

3. Delete your data on our server

Your eHelp account: log in to your account page and use Delete account. Your email, password hash, authenticator settings and sign-ins are deleted immediately.

Your subscription: email support@ehellp.com from the address linked to your subscription, with the subject "Delete my eHelp data". We delete your subscription record (name, email, dates and access token hash) within 30 days and confirm by email. Uploaded media is already deleted right after publishing.

4. Remove eHelp's access on each network

• Facebook and Instagram: Settings & privacy → Settings → Apps and websites → eHelp → Remove. Facebook also lets you request deletion of the data eHelp received; we act on those requests.
• Threads: in the Threads app, Settings → Account → Website permissions → remove eHelp.
• X: Settings → Security and account access → Apps and sessions → Connected apps → eHelp → Revoke.
• Google / YouTube: myaccount.google.com/permissions → eHelp → Remove access.
• TikTok: Settings and privacy → Security & permissions → Apps and services permissions → eHelp → Remove.

Questions: support@ehellp.com. See also our Privacy Policy.